FULFILLMENT POLICY

  1. The frozen goods will be packed frozen and kept cold before, during, and upon delivering to the recipient address. Most frozen goods will arrive frozen but this is not guaranteed. Non-frozen goods will be packed in reasonably safe and secured low-temperature packaging.


    Customers are advised to check the goods upon arrival in order to examine the accuracy of the goods. In case damaged or incorrect goods are noticed, please inform us immediately via https://iloveseafood.com.my/contact-us

    Kindly refer to the Return & Refund Policy.

  2. The coverage areas may vary and subject to the respective recipient address. Kindly refer to Delivery Info.

  3. There is no guarantee on the delivery lead time. The average lead time will be 2 to 4 days. Customers may check with us to avoid disappointment.

  4. Once the goods arrived at the recipient address as specified by customers, the responsibility is deemed passed to the customers. Iloveseafood.com.my or Jandec Supreme Seafood will not be liable for any cost or liability thereafter.

  5. Iloveseafood.com.my or Jandec Supreme Seafood will not be liable for the failure of deliveries resulted from the negligence or shipment unfulfillment of the transportation company engaged by the Merchant. The transportation company that handles the user’s goods will be solely responsible for any damage, loss, or unfulfillment of deliveries.

  6. Iloveseafood.com.my and Jandec Supreme Seafood reserves the right to review, update and amend this policy as it deems fit.

  7. Users are advised to revisit this policy periodically to stay updated on any changes. The continuance of use and access to Iloveseafood.com.my shall indicate user’s acknowledgment of such changes and agreement to be bounded by the terms and conditions of such changes.

DELIVERY INFO

Check Delivery Coverage below

• Klang Valley Delivery
2-4 days delivery lead time
1 carton not more than 10kg
Klang Valley exclude Banting, Teluk Panglima Garang, Jenjarom, Sekinchan, Kuala Selangor, Sepang, KLIA, Dengkil.

Free Delivery for orders over RM 200.00
RM 15/carton for orders below RM 200.00
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• Northern Area (Perak & Penang Town only)
2-4 days delivery lead time
1 carton not more than 10kg

Free Delivery for orders over RM 200.00
RM 35/carton for orders below RM 200.00
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• Southern Area (Negeri Sembilan, Melaka & Johor Town only)
2-4 days delivery lead time
1 carton not more than 10kg

Free Delivery for orders over RM 200.00
RM 35/carton for orders below RM 200.00
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