RETURN & REFUND POLICY

  1. If the goods received are incorrect, damaged or spoilt, please contact iloveseafood.com.my within 24 hours of receiving the goods via info@iloveseafood.com.my or WhatsApp chat.

    Proof of purchase and the clear picture(s) of the said goods must be attached as proof.

    The goods must be in original frozen condition (if not frozen, be in original condition) unused, unopened (in its original packaging, if any).

    Goods which are defrosted, cooked, processed or changed to any form other than its original condition is STRICTLY NOT returnable or refundable.

  2. Iloveseafood.com.my will notify you via email of the approval or rejection of your return/refund. Approved return/refund will be strictly based on the value at the time the goods were purchased.

    Iloveseafood.com.my reserves the right of final decision.

  3. Late or missing refund might be due to the following:

    a) The respective credit card company is processing your refund.

    b) The respective bank is processing your refund.

    You may contact your credit card/bank for inquiry and assistance. If the refund prolonged for an extended period of time, kindly notify us through info@iloveseafood.com.my

  4. Please DO NOT return the goods prior notifying. Iloveseafood.com.my reserves the right to reject the said goods.

  5. Iloveseafood.com.my reserves the right to review, update and amend this policy as it deems fit.

  6. Users are advised to revisit this policy periodically to stay updated on any changes. The continuance of use and access to iloveseafood.com.my shall indicate the user’s acknowledgment of such changes and agreement to be bounded by the terms and conditions of such changes.

  7. Return goods can be delivered to Jandec Supreme Seafood after contacting us.
  1.  

No 8, Jalan TK5/32A,
Taman Mawar Puchong ,
47190 Selangor Malaysia.

Email: info@iloveseafood.com.my

DELIVERY INFO

Check Delivery Coverage below

• Klang Valley Delivery

2-4 days delivery lead time
Free Delivery for orders over RM 200.00
RM 16/carton for orders below RM 200.00
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• Northern Malaysia (Perlis, Kedah, Perak & Penang)

2-4 days delivery lead time
Free Delivery for orders over RM 200.00
RM 40/carton for orders below RM 200.00
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• Southern Malaysia (Negeri Sembilan, Melaka & Johor)

2-4 days delivery lead time
Free Delivery for orders over RM 200.00
RM 40/carton for orders below RM 200.00
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• Eastern Malaysia (Kelantan, Terengganu, Pahang)

2-4 days delivery lead time
Free Delivery for orders over RM 200.00
RM 40/carton for orders below RM 200.00
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